Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

The OpenAI Assistants API is a potent tool that provides developers with the means to create AI assistants within their applications. These AI assistants are designed to respond to user queries ...

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The chatbot marketplace is growing fast. As Satya Nadella, the CEO of Microsoft, said at Microsoft’s World Partner Conference earlier this month, “Pretty much everyone today who’s building ...

It’s been seven months since we launched Kik’s Bot Shop, and we’ve seen more than 20,000 bots created in that time. We’ve also approved more than 150 bots to be featured in the Bot Shop, following ...

Deirdre Hughes has been making a difference on the UK career development scene for over thirty years. For the past 13 years she has managed her own company, DMH and Associates, to respond to a wide ...