“These are virtual networking sessions that are created by franchisees, for franchisees,” says Sarah Casalan, president of ...

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers don’t always notice when a package arrives on time or ...

Headquartered in San Diego, The UPS Store (United Parcel Service) brand is a locally owned franchise offering a range of products and services designed specifically to help and support small business ...