Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

What is the deep meaning of “We should’ve been more proactive”? By changing how we think and behave, we influence our futures. Studies show benefits ranging from stronger job performance to career ...

Discover how proactive distribution planning helps utilities build capacity ahead of demand, which reduces delays, manages costs, and supports clean energy goals. Proactive distribution planning ...

We usually know when we've missed a crucial window to prevent a problem or seize an opportunity. Sadly, it’s too late. The standard regret—that we should've been more proactive—offers a valuable but ...

Executives believe they will achieve the shift to proactive care by transforming access (89%), personalizing the patient journey (86%), fitting resources to demand (77%), and serving more patients (75 ...

Dr Muhammad Dogo-Muhammad, a former Executive Secretary of the National Health Insurance Authority and the Chief Medical Director of Baze University Hospital (BUH), Abuja in this interview with SADE ...