SLM provides a holistic approach to service management, touching every aspect of customer service. As service operations have become more complex, and more important to the enterprise bottom line, ...

Post-sales service is one area of the supply chain where profit potential still remains untapped by many manufacturers. But that may be changing with mounting evidence of its impact on a company's ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing ...

When Product Lifecycle Management (PLM) vendor PTC bought ServiceMax at the beginning of last year, one of the stated aims was to join up data from product design and engineering stored in PLM ...

Product lifecycle management (PLM) is an enterprise discipline for managing the data and processes involved in the lifecycle of a product, from inception to engineering, design, manufacture, sales and ...

Arena Solutions, Menlo Park, Calif. recently received a Crossroads A-List award from Open Systems Advisors Inc. (OSA) for its product life-cycle management (PLM) service. Arena's PLM product, a ...

Listen to the podcast. Download the podcast. Find it on iTunes/iPod and Podcast.com. Sponsor: Hewlett-Packard. Read a full transcript of the discussion. When people think of Software as a Service ...