Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

There have been large changes in the way software is built and sold over the last decade. Today, it is much easier to build software than it was in the 1990s. However, there is far more competition, ...