Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Review platforms Software Advice, Capterra, and GetApp-all owned by Gartner Digital Markets-have recognized Patriot Software as one of the highest-rated payroll systems, based on user reviews. "This ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

Opinions expressed by Entrepreneur contributors are their own. Customer service isn’t static. Phones replaced house calls. Email edged out phones. To keep existing customers and attract new ones, you ...