If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

Another promotion in 1995 took her to customer service unit manager and assistant vice president, where she learned more products, with increasing complexity. "It kept your job interesting, because ...