A performance-based assessment evaluates employees on their output vs. their expected contribution to a business, explains Tsuru Kotaro of the Research Institute of Economy, Trade and Industry. These ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Superficiality is the enemy of great customer service and fantastic customer experiences. And I fear that it’s making inroads. What I’m most worried about is a creeping kind of self-fulfilling ...