When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

Forbes contributors publish independent expert analyses and insights. I am a behavioral statistician sharing my research in leadership development. In 1998, Rucci, Kern and Quinn wrote the very ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

You’ve probably heard the saying, “The customer is always right.” While that isn’t always true, one thing is certain: Customers should always leave your business feeling happy and satisfied. When ...

Cumbria Tourism is encouraging visitor economy businesses across the county to strengthen their customer service standards by ...

New customer service training video website provides successful philosophy and process to retain past customers and gain new customers. WILMINGTON, Del., May 15, 2012 /PRNewswire/ -- Sunnyside ...

Nearly 150 Chrysler Group dealerships face a year of intense training to treat consumers better as Chrysler struggles to raise its bottom-dwelling customer satisfaction scores. Later, another roughly ...

(MENAFN- Mid-East) In the ever-evolving landscape of the hospitality industry, maintaining high service standards is paramount to ensuring customer satisfaction and business success. At Sumo Sushi & ...