The ability to deliver a great customer experience is everything for insurers, but a pair of 2022 J.D. Power customer satisfaction surveys found that insurers who sell life and annuity products have a ...

Gus Badra Agency, an independent insurance broker proudly serving clients in Ohio and Michigan since 2004, is thrilled to announce a substantial expansion of its insurance carrier lineup for 2026.

With AI-driven automation and optimizations, underwriting and customer experience can be enhanced to benefit both insurance companies and their policyholders alike. Developments like generative ...

Think about a favorite customer experience - maybe it was with an airline or a retailer. What are the characteristics that gave you a good feeling about that experience? Maybe it was easy. Maybe you ...

Customer loyalty is the key to survival in today’s marketplace. Retaining an existing customer is often more profitable than bringing in a new customer and provides a higher return on investment. Yet, ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

A good client experience can be the dividing line between success and failure. In client service, building transparency and rapport with clients, who, for their part, want to work with a team that ...

Customer experience has become more than just a priority; it's a competitive differentiator. With customers expecting consistent personalization across channels, proactive engagement and the ...

As wealth management firms gear up to spend big on technology in 2023, wealthtech solutions focused on a smooth experience and deep insights are poised to get a significant piece of the pie.